Returns & Refunds

Purchases made on Amazon

Products bought through Amazon India are covered by Amazon’s own return and refund policy — please raise those requests directly in your Amazon account.

Direct orders: 7-day returns

For orders placed directly with KRuth, you can request a return within 7 days of delivery if:

• the product is unused and unopened, with the hygiene seal intact, and
• it is in its original packaging.

Because skincare is a hygiene-sensitive category, we cannot accept returns of opened or used products unless they arrived damaged, defective or incorrect.

Damaged, defective or wrong items

If your order arrives damaged, leaking, expired or different from what you ordered, contact us within 48 hours of delivery with your order ID and photos of the product and packaging. We will replace it or refund you in full, including shipping.

How to start a return

• Message us on WhatsApp or email kruthecom@gmail.com with your order ID.
• We’ll confirm eligibility and arrange pickup or share the return address.
• Once the product passes inspection, your refund is initiated.

Refunds

• Refunds go back to your original payment method within 5–7 business days of approval.
• Cash-on-delivery orders are refunded by bank transfer or UPI.

See also our Shipping policy and Terms of Service.